Last year, Twitter’s CEO admitted that the company “suck[s] at dealing with abuse and trolls on the platform and we’ve sucked at it for years.” And they are now making a strong effort to change that.
The organization is creating a Twitter Trust and Safety Council whose focus will be to identify and end cyber abuse, as well as support victims of such bullying. Its mission is for online users to be able to “continue to express themselves freely and safely on Twitter.”
The council will be made up of 40 individuals and organizations. GLAAD has been invited to participate in an effort to support the LGBT community online. Other members include the National Domestic Violence Hotline, the International League Against Racism and Anti-Semitism, the Anti-Defamation League among others.
Patricia Cartes, Twitter’s head of global policy outreach, admits that it is a difficult balance between user protection and freedom of speech on Twitter. With millions and millions of tweets being posted each day, it is not easy to identify, track, and discipline all online abusers.
“In developing the council, we are taking a global and inclusive approach so that we can hear a diversity of voices,” Cartes wrote.